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Career Opportunities: Career Descriptions |
Leasing and Marketing Director
Community Service Manager
Certified Service Technician
Service Technician
Sr. Community Consultant
Community Consultant
Community Business Manager
Assistant Community Business Manager
COMMUNITY SERVICE MANAGER
REPORTS TO: COMMUNITY BUSINESS MANAGER
Dotted Line to REGIONAL PORTFOLIO MANAGER
Prepared by: Enrica Suson and SE Service Task Force
Date: September 9, 2006
SUMMARY:
The Community Service Manager drives excellence in the presentation and curb appeal of the community and preservation of the asset through leading, training and developing his/her service team.
PRIMARY RESPONSIBILITIES:
- Directs the efforts to maintain cleanliness of the grounds and surrounding areas of the community with quality and attention to detail
- Follows through to ensure vacant units are in market ready condition within company guidelines of excellence and timeliness
- Requests for service are completed by self and team in a timely fashion
- Effectively communicates with Leasing Team to ensure vacant units are available as scheduled
- Provides excellent customer service to internal and external customers, including prospects, residents and vendors
- Schedules and participates in On Call Emergency Rotation
- Leads the preservation of the asset through 1/12th audits, risk walks and curb appeal audits
- Prepares Incident Reports as needed
- Leads Trends! Meetings
- Assists in the preparation of the annual budget
- Maintains and manages maintenance budget to be at or below budget, minimizing expenses through inventory and vendor control
- Maintains maintenance and capital purchase records via Facilities database
- Partners with Human Resources and the Community Business Manager in the recruitment and retention of quality employees
- Drives the growth and development of the team through effective coaching and counseling techniques
- Adheres to the letter and spirit of Fair Housing laws
- Completes assigned tasks and projects as directed by the Community Business Manager
QUALIFICATIONS:
- Effective oral and written communication skills
- Effective Time Management skills
- Strong Leadership skill
- Strong Troubleshooting skills
- Basic Computer Skills
EDUCATION AND/OR TRAINING:
- High school diploma, GED or equivalent
- Certified in HVAC or other industry recognized skill or trade
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